BROCATO DESIGN + CO
THE HOME SHOP
Frequently Asked Questions
What is The Home Shop?
The Home Shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers). We are thrilled to offer trade furniture and décor on our website to anyone, not just clients!
Who is SideDoor?
SideDoor is our partner that secures and fulfills your order, and handles our logistics and customer service. Their team is amazing! Not only do we partner with them for our shop, but we also exclusively use SideDoor to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
What is the shipping + return policy?
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
Will furniture items be placed in my home?
Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.
Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement.
We recommend White Glove service for any large furniture items.